As much as we all try to plan well to avoid crisis situations, it is inevitable that we will face a crisis sometime in our careers as leaders. Preparation, training, and skill will all serve us well as we tackle our next big crisis, but the one key factor that impacts the ability to successfully navigate a crisis is taking accountability early on and throughout the situation.
4 Tips for Taking Accountability in a Crisis
The most important step for taking accountability is to admit there is a problem in the first place. Accepting this truth is necessary and it’s surprising how many situations spiral out of control because we can’t admit to ourselves that something is wrong. After thoroughly investigating root causes of the problem, it’s important to take accountability for any role we and our team might have had in causing the crisis. It’s very difficult to implement a solution if we haven’t addressed any procedural or team issues that might be barriers to implementation. Once the solution has been determined, we need to continue to hold ourselves and any others accountable to perform their role in the solution until the crisis is over. Finally, taking accountability to communicate the problem and solution to any key stakeholders is important throughout the crisis situation.