For the past few weeks we’ve focused on the internal aspects of communication that influence how others receive our message. We’ve also discussed the barriers and filters that keep us from understanding others when they communicate with us. This week, we talk about practical actions that will improve our external communication skills by taking an active role in hearing others through active listening in addition to observing non-verbal communication.
Many times, we passively collect the information makes it through our ears and into our brains and, as a result, we don’t fully understand the message. We engage in active listening when we treat listening as a conscious effort to understand what is being said.
Active Listening Tips
Active listening doesn’t always come naturally, yet there are steps we can take to improve our listening skills. Making a conscious effort to listen ensures that we understanding what others are trying to tell us which consequently leads to making more informed decisions. We also can learn to recognize if others are actively listening to our message and really understanding us. These four practical tips will help transform our listening from passive to active and, as a result, improve our communication:
- Avoid communication barriers
- Take notes
- Summarize, ask questions and clarify points
- Observe non-verbal communication cues
Non-Verbal Communication as Part of Active Listening
Non-verbal cues convey a great deal about how well we are communicating with others and give us an indication if they are understanding our message. In the video, Jason talks about four different kinds of non-verbal communication behavior and how they pertain to active listening. He even demonstrates non-verbal cues that engaged and non-engaged listeners show.
- Eye contact
Finally, if you’re interested in finding our more about active listening and non-verbal communication, there is some great information on the site Skills You Need. There are some additional skills for you to try, as well as a few more types of non-verbal communication you can take a look at.