For the past few weeks we’ve focused on the internal aspects of communication that influence how others receive our message. We’ve also discussed the barriers and filters that keep us from understanding others when they communicate with us. This week, we talk about practical actions that will improve our external communication skills by taking an active role in hearing others through active listening in addition to observing non-verbal communication. Many times, we passively collect the information makes it through our

Communicating effectively is one of the most important leadership skills and can be difficult even under the best of circumstances. As we talked about in last week’s video, there are many barriers to communication that come from external sources. Sometimes, we can make understanding others even more difficult by unknowing putting conversation filters in place that impact how we listen. These conversation filters prevent us from fully grasping the message that

As leaders we spend a lot of time communicating with others, whether we are trying to convey information, persuade others to support our position, or tell others about a decision we have made. We communicate with the members of our team, peers, more senior leaders, customers and stakeholders. Effective communication is vital to ensuring that everyone on our team fulfills their role and accomplishes their part of the mission in

It’s pretty clear to most of us that effective communication is essential to becoming a great leader. Whether we are the boss or just want to influence others on our team to contribute to a successful outcome, we need to be able to communicate clearly and concisely using a variety of methods. Without effective communication we can find our team headed off in a direction different from the one we