I hope everyone had a peaceful Memorial Day weekend and got to spend time with family and friends as we all remember the sacrifices that great men and women made in service of our nation. We’re wrapping up our month discussing topics about being courageous leaders. So far we’ve mostly talked about how to get in a healthy frame of mind to help us act courageously so that we can solve problems and make decisions courageously. This week we’re going to shift the focus to a way that we can act courageously to complement the mindset we’ve started to develop. Avoiding groupthink is a problem that every team faces and it takes courageous leaders and followers to point out when it occurs and correct it.
Groupthink occurs when members of the team are afraid to speak up or hold back information that is critical to the discussion because there may be social consequences for speaking out against the group. It can be very challenging for many people to contradict a position that the group has arrived at, especially if we are new in the group or we think that what we have to say will be unpopular with the other team members. As leaders, our job is to watch out for groupthink on out teams and cut through it to make sure that we’re getting all of the relevant information to make decisions.
In this week’s video, Jason discusses why avoiding groupthink is important for every team and describes some methods that we can use to recognize and avoid groupthink.
Avoiding Groupthink as Team Members
- Speak up!
- Include all relevant information
- Be respectful of others
- Employ Intellectual Honesty
- Encourage others to speak up
Avoiding Groupthink as Leaders
- Be prepared and research the topic
- Understand different stakeholder interests
- Insist that assertions are supported with evidence
- Ask probing questions
- Actively solicit information and perspective from quiet individuals
- Consider the decision carefully before implementing
It’s also true that in many cases a group can reach a decision with a consensus without getting caught up in groupthink. Just because our team might come to an answer quickly and unanimously doesn’t mean that we have encountered a groupthink situation. As leaders, what we really want to ensure is that the group arrived at the result through a rational decision-making process and employed intellectual honesty in coming to a resolution.
Photo Credit: By Shane T. McCoy (U.S. Marshals Office of Public Affairs) [Public domain], via Wikimedia Commons